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Time for a new website for your business?

Here are some quick answers to frequently asked questions.

Website Platform

Which website platform do you use, and why?

My Virtual Assistant uses NZ-based platform Rocketspark, because their websites are dependable, fast, mobile-ready, and created specifically for Kiwi businesses.

Rocketspark sites come with built-in SEO, eCommerce features (if required), and exceptional customer support, ensuring My Virtual Assistant's clients receive a website that genuinely enhances and supports their business.

My Virtual Assistant is a Silver Design Partner with Rocketspark.

Ownership and Support

Who owns the website and domain?

You do!

Your new Rocketspark website will be set up with your name and contact details.

If you don't already have a domain name, I can advise on how to set this up.

How much does hosting and maintenance cost?

Costs depend on your website’s size and requirements.

I’ll help you choose a Rocketspark plan that fits your business and keeps everything running smoothly.

Do you offer training so I can edit the site myself?

Yes.  I can provide links for easy-to-follow training and instructions.  And if you get stuck, I am always available to help.

Content and Design

Do you provide copywriting and photography?

I can help with any editing and proofreading of your website copy.

I can find appropriate stock images or put you in touch with a photographer to get professional shots taken for your site.

If you need help from a copywriter or brand designer, I can put you in touch with some great people.

Can you show me examples of your work?

Of course!

Check out my Website Portfolio page to see ‘live’ sites I’ve built.

Visit my Testimonials page for client feedback.

Ecommerce and Features

Do you build online stores?

Yes!  From simple product listings to full ecommerce setups with payments, shipping, and inventory — I can make your shop ‘live’ and ready to sell.

Can you add a booking calendar and forms?

Definitely.  Whether it’s online bookings or customised forms, these can be integrated seamlessly into your site.  Some apps may incur an extra charge.

SEO and Visibility

Can you help with SEO?

Rocketspark uses 'Flint' which is an AI-powered SEO assistant designed to enhance your website's visibility on Google.

By integrating Flint into the website-building process, your site's search engine rankings will be improved, ultimately attracting more visitors and potential customers.

Will my site show up in Google and on ChatGPT?

Your website will be built with SEO best practices and structured data, so search engines and AI systems can easily find and understand your business.

While no one can promise top-spot placement, your site will have a much better chance of being seen.

Can you migrate and redesign my existing site without losing Google rankings?

Your site can carefully be migrated using your existing site's URLs, and any set up redirects, to keep your hard-earned rankings intact.

Will you help set up my Google Business Profile?

Yes, I can help get your Google Business Profile up and running, which will significantly enable your nearby customers to find you faster.

How do you measure website success?

Google Analytics and tracking are set up so you can see exactly how your website is performing.

Process and Payments

Do you charge by the hour or by the project?

This depends on what’s best for your project.

For clear, well-defined builds (like a new website with a set number of pages, ready-to-go text and images, etc), I’ll usually provide a project estimate so you know what to expect.

Hourly rates work well when the scope isn’t set in stone - for example, if you’re not quite sure what you need yet - like the exact number of pages, amount of content to be uploaded, if we need to experiment with the design and layout - that sort of thing.

Where applicable, many of my clients choose an estimated price for the main build.  Then, after the site has gone 'live', my hourly rate applies for ongoing changes, tweaks, or support after launch. This keeps things simple and flexible.

What are your payment terms and guarantees?

You will be required to sign a Service Agreement, which also works as confirmation of your intention to proceed.

Final payment is required once your site is launched.

Any ongoing changes and updates will be charged at my standard hourly rate.

Rocketspark’s annual fees and your domain name fee are not included as part of my estimate or hourly rate.

I want to get started!  What do you need from me?

Just a few basics: your business goals, who is your ideal client, brand assets like your logo, colours, and preferred fonts, any written content or notes, photographs, product images/product details/product prices (if you are planning an eCommerce site), and any examples of websites you like.

Feeling ready?

 

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