My Virtual Assistant would like to wish you a wonderful Christmas, lots of New Year's fun and every success for 2014!
This is your chance to nominate your favourite Virtual Assistant for an award. You must be their client and all you need to do is say why your Virtual Assistant should win an award - e.g. What makes your Virtual Assistant successful, what sets them apart from others and your relationship with them.
Click here to complete the form and place your nomination now.
Around 25 years ago, back when I was a travel agent, we didn't have computer generated boarding passes like we do now. In fact, we didn't even write the airline tickets ourselves. We had to order them directly from the airline. As a result, ticket delivery could be quite unreliable. As a young travel agent, It didn't take me long to realise this. So if an airline told me tickets where due on a Thursday, I would tell my clients they were due on the Tuesday of the following week. Then, if the tickets were late, I still had a few days up my sleeve. Sometimes the tickets would arrive on time, or only a day late, in which case I would call my client and let them know they were ready to collect. This was my favourite part. Calling a client to let them know their tickets were available earlier than they expected usually resulted in a squeal of delight (and surprise) from the client - and it made me look extremely efficient. Either way, early or on time, I always looked good and my clients were never disappointed or kept waiting.
The trick is, knowing what you can and can't do.
Making a promise you can't keep is no way to build a relationship, a business or a career. Only you know what you are capable of, so focus on what you do well. Establish what your client wants and attempt to manage their expectations. Go the extra mile to give them a bit more than they wanted and always set realistic timeframes. Don't over commit yourself and allow yourself some extra time for those unexpected road blocks. This is not manipulation, but rather an honest self-assessment and reasonable communication.
Deliver more than you said you would and you become the hero. At the very least, you should always strive to deliver exactly what you promised.
New Zealand's second-ever Virtual Professional's Conference will be held at the Mercure Hotel, in Auckland, on 21 and 22 November 2013.
Some of year's topics will include social media, online safety and fraud, personal branding, case study of a virtual practice, networking, SEO and more.
With a line up of excellent presenters, including Chris Hails from Netsafe, Lindsey Carroll from Outbox, Jeff McGregor from Web Wonks, Jayne Albiston from PlusOne Dynamics, Lizzie Brande from Verve Training, Daydreanne Anderson from Total Tax Solutions and Suzie & Patrick McDonald from ClickHD TV, it's sure to be an exciting and informative event.
iVirtual 2013 is open to all Virtual Professionals throughout New Zealand. Tickets are on sale now, with an Early Bird Price of $199 (available only until the end of September.)
Click here to purchase your conference ticket now.
Time and time again I come across instances that could be hindering your business, rather than helping it, so I this month I thought I'd share three simple ideas that you can put into action straight away.
Most people keep their business cards in a wallet or handbag, which means when its time to hand their card to a potential client, they have to rummage around, through loose change, petrol receipts, other business cards, photos of their kids, credit cards and so on.
So much for making a great first impression!
Are you making the most of your smart phone for your business, your personal life and even for pleasure?
Here are a few iPhone apps you might like to check out (if you haven't discovered them already of course!)
(Please note: The following refers specifically to iPhone because that's what I use, which isn't to say that other smart phones aren't as good, but I can only talk about what I know!)
Today, 13 March 2013, is My Virtual Assistant's 4th Birthday!
After launching my business right in the middle of an economic recession, it's wonderful to still be here!
Since setting up My Virtual Assistant, technology and marketing opportunities have changed greatly, which has encouraged me to rethink the way I do things and to work out the very best ways in which to support my clients.
A large percentage of my clients have come from word of mouth referrals - through the various networking groups I attend and (I'm delighted to say) from my existing clients.
Of course, My Virtual Assistant can create an affordable website for your start-up or existing business, but I can also help you out with a whole lot more...
Here is a run down/reminder of just some of the things My Virtual Assistant can help you with:
Happy New Year!
The start of a new year is a fantastic time to take a look at your business website.
So how does your website stack up?
Is it fresh, modern and up-to-date? Easy to navigate? Or are there spelling errors, tired images and does the opening line (horror of horrors) say. 'Welcome to our website'?
If your website content is current, the information is easy to find, your text and images are interesting and upbeat, then that's great news. If it isn't, then the time to do something about it is right now.
A website must hold attention, capture imagination and encourage a consequence.
Visitors to your website should be thinking about the information you have provided, not what is happening on each page of your website. Unusual layouts can be distracting, so don't be tempted to re-invent something that's become the norm, simply because you think its 'boring' or you want your site to be 'different'.
Make sure your website content is relevant and up-to-date. Check for simple things - for example, saying something like, "I have been in business for 10 years", will be incorrect if you don't update it every year. It would be far better to say, "I have been in business since 1993."
Keep things interesting. Maintain a good mix of text and images on your website. Too much text can feel overwhelming for the reader. Images should be clear, sharp and not too big. By all means use colour, but don't go crazy with too many font colours. At the same time, just choose one or two font styles and sizes, and stick to them.
A little movement (e.g. revolving images) can create variety. However, if there's too much going on, your visitors will get distracted and possibly annoyed by things whizzing across the page or if the pages take too long to load. This will result in your visitors being discouraged from staying on your website for very long.
Keep up with current trends. If someone visited your website on their mobile phone or tablet device, how well would your site perform? Check that your website is compatible with current devices.
Make the most of Social Media. Do you have a Facebook and/or LinkedIn page for your business? If not, why not? Make sure you have links going from your Social Media pages to your website and from your website back to your Social Media pages.
Many smaller businesses don't have a website at all.
Are you really impressing your business prospects if they can only find you in online directories and on Google maps? These days a company website is a basic, must-have marketing tool. A website can make your company look just as good (if not better) than your larger competitors and it doesn't have to cost the earth. So, why would you pass up that opportunity?
So, how much does a new website cost?
As a rule of thumb, it takes around 2 - 3 hours per page to create a new template-based website, however this can vary depending on the amount content required for each page, e.g. text, images, image sourcing/resizing, links, forms, maps, etc.
To find out more, please email My Virtual Assistant